Shipping & Return Policy
Where can we ship to?
Soule socks can ship globally, however our shipping costs differ by country.
Our orders are all currently dispatched from Hong Kong, but we will be expanding stock locations soon.
How much does shipping cost?
All orders above USD100 qualify for free standard shipping (with an exception of some countries). Shipments within Hong Kong with an order value above HKD200 qualify for free shipping.
Shipping rates for orders below USD100 vary depending on the country, but we subsidize shipments depending on order value. Shipping estimates can be calculated at checkout.
Where is my order?
Once your order has left our warehouse, you will receive an email with your tracking details and recent tracking updates.
If you have not received your tracking details within 4 business days of placing your order, please reach out to our support team and they will be sure to help you out.
Can I amend or cancel my order?
Of course you can! If you place an order and would like to amend details or cancel the order, please reach out to us within 12 hours of placing the order.
We are eager to get our soule socks onto your feet, so we aim to dispatch orders as soon as possible. If your order has been shipped we will be unable to cancel or amend details.
What is your refund and return policy?
Once worn, our socks are considered used so we are unable to exchange or return them.
If you are facing an issue with our socks, please reach out to us, and our support team will try our best to help you out!
How do pre-orders work?
Any pre-orders placed before our official launch date, will be shipped on July 17th.
Ordering before our launch date brings an immediate discount of 20%, so pick your socks out early!
What are the sizes for your socks?
Our unisex socks have been sized to fit everyone. Bamboo fibers make your feet feel like you are walking on clouds, regardless of your foot size.
Our specifications are:
- Foot Length - 22cm
- Leg length - 20cm
How should I take care of my socks?
Bamboo fabric socks are a great choice for their softness, breathability, and moisture-wicking properties.
Our bamboo fabric printed socks are designed to maintain their vibrant colors and patterns over time with proper care. However, like any printed fabric, some fading may occur over time with repeated use and washing, as well as friction with your shoes.
To help minimize fading and keep your printed socks looking their best, we recommend following these care instructions:
- Machine wash your socks in cold or warm water, using a mild detergent. Avoid using bleach or fabric softeners, as these can damage the fabric.
- Turn your socks inside out before washing. This can help to prevent pilling and protect the fabric from wear and tear.
- Avoid using high heat when drying your socks, as this can cause shrinkage or damage the elastic. Instead, air dry or tumble dry your socks on a low heat setting.
What's special about bamboo socks?
Bamboo socks are a popular choice for their many benefits and unique properties. Here are some of the things that make bamboo socks special:
- Softness: Bamboo fabric is known for its softness and silky texture, making it feel like you're walking on clouds.
- Moisture-wicking: Bamboo fabric is naturally moisture-wicking, meaning it can help to keep your feet dry and prevent odors.
- Breathability: Bamboo fabric is highly breathable, allowing air to circulate around your feet and helping to regulate temperature.
- Antibacterial: Bamboo fabric contains a natural antibacterial agent called bamboo kun, which can help to prevent the growth of bacteria and fungi.
- Sustainability: Bamboo is a highly sustainable crop that can grow quickly with minimal water and no pesticides, making it an eco-friendly choice for socks.
In addition to these benefits, bamboo socks can also be a great choice for their durability and versatility. They can be printed with a wide variety of designs and patterns, making them a fun and stylish addition to any wardrobe.
Overall, bamboo socks are a great choice for anyone looking for a comfortable, sustainable, and stylish option for their footwear.
Why are your socks printed rather than knitted?
Although we do often use a combination of both printing and knitted techniques to achieve the desired design, the majority of our socks have our designs printed onto them. This allows for a much wider range of design options and intricate patterns.
Printing allows us to achieve vibrant and detailed designs that would be difficult or impossible to achieve with traditional knitting techniques. Knitting with intricate designs results in three main issues:
- Greatly reduced breathability and comfort, leading to socks feeling tighter around your feet and less lush.
- Lack of clarity in design, with limited variety in thread thickness and durability. This further leads to pilling of your sock fabric over time.
- A messy sock interior, which looks unappealing and unravels into loose threads over time. We deal with that enough already on our tshirts..
What payment methods do you take?
We accept Visa, MasterCard, American Express, UnionPay, PayPal, Apple Pay and Google Pay.
Please reach out over instagram or email if your preferred payment method is missing, and we can try our best to get some Soule on your feet.